We value and appreciate your business.
Please take some time to read through our FAQ’s and don’t hesitate to contact us if you have any additional questions on these or other topics.
What is your returns policy?
We guarantee our plants for a period of 10 days after delivery, providing the plants have not been removed from the original pot and substrate.
Where do you get your plants from?
We source our amazing stock from all over the world, including Canada, the USA, Thailand, and Indonesia.
Do you ship outside of the Canada?
Currently we do not ship outside of Canada.
Do you take preorders?
At this time we do not take preorders, with the exception of birthday and wedding favours.
My plant does not look exactly like the plant pictured.
Unless otherwise stated, All plants shown are an indication of the size and quality of plants that you can expect to receive. Due to the natural variability of plants they will never be identical however if you are not happy with the plant received then please contact us to arrange a replacement.
How do you ship your plants?
We ship in strong cardboard boxes, with air cushion packages to keep the plants as safe as possible. Generally, plants are rooted in damp sphagnum moss, Leca, or soil.
When do you ship your plants?
We pack and ship all of our orders on Mondays or Tuesdays to avoid unnecessarily long transit times. Please note that during large restock events, orders will be subject to delay and may be shipped on a different day.
I have emailed you and you haven’t responded!
We receive high volumes of emails every day. We endeavour to respond as soon as possible. Please be aware that our contact hours are between 9am and 5pm EST Monday to Friday.
I asked you to combine my orders and I’m still waiting for those orders to be shipped.
For any customer who contacts us to combine orders - please note that those orders will be subject to shipping delays. This is because they will require further administration before they can be prepared for shipping. We also kindly ask that you do not attempt to ship too many plants in one box when combining orders, as we cannot ensure healthy plants on delivery if the order is too densely packed.
What payment methods do you accept?
We accept PayPal and credit/debit cards.
I had a product in my shopping cart but when I tried to pay it was “Sold Out”. Do shopping carts reserve items?
Shopping carts do not reserve items. There is a good reason for this: it is to protect other customers from the frustration of not being able to buy a product because it is held in another customer's abandoned cart. We know this is frustrating, however we are not in control of this part of our service.
Can you hold an order or can my order be delivered on a day of my choosing? Unfortunately we cannot hold orders to be shipped on a specific date. All orders are shipped on the following Monday/Tuesday subject to delays.
Are all items tracked?
Yes, all of our parcels are tracked. The tracking number should be emailed to you by the courier using the email address you provided at checkout. Please don’t worry if you haven’t received a tracking email. Contact us and we will provide you with a tracking number as soon as possible.
My plant arrived damaged.
If your plant has been damaged in transit, please contact us immediately and depending on available stock, we can arrange a replacement/refund. Damaged plants must be reported to us ASAP and in the original packaging in which it was shipped. If the plant looks to have been tampered with, the refund or replacement is at the discretion of the seller.
Are event tickets refundable?
Yes event tickets are refundable up to the event, excluding the same day. Same day cancellations will not receive a refund as preparations have already been set in place for attendance.